Project Close-Out – Part 2

Some companies make the mistake of only considering a project close-out from an engineering perspective.  Your project close-out procedures should also consider business aspects.

Commercial Pause

You should also stop and consider commercial aspects to your close-out process. From a financial perspective, there should be procedures to ensure that all billing has been completed, including change orders. In some cases, Alliance Partners require that all payments are received, even client authorization to close the project.

Marketing and Sales Opportunity

Finally, there are marketing and sales considerations during project close-out. Some Alliance Partners require that a customer story be written, even if it will only be kept internally. Ideally, it can be used in future marketing efforts. Satisfaction surveys are also a common practice – not just as a mandatory quality process, but as a chance of looking for the next opportunity. Some Alliance Partners ‘require’ the salesperson to meet with the client to complete the survey. If the feedback is good, then it is certainly a good time to ask about the next project or a customer reference. Even if it is not good, you can reinforce your professional approach and desire to do better the next time.

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One Response to Project Close-Out – Part 2

  1. […] Project Close – Commercial Perspective […]

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